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FAQ
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When can I expect my shirt order from Frank Martin Designs to be shipped?If you have ordered shirts from Frank Martin Designs, they are expected to ship 3-5 weeks from September 20th. Once your shirts are shipped, you will receive an email notification with the shipping details. Thank you for shopping with Frank Martin Designs, where we prioritize both quality and timely delivery.
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What is the return and exchange policy?Due to the limited quantity of our products, all sales are final. However, we do offer exchanges if the item is in new and unworn condition, contingent upon available inventory. If we do not have the desired product in stock for an exchange, we will issue store credit to be used for future purchases. This policy ensures that our exclusive items remain available to our customers while maintaining the quality and uniqueness of our offerings. For any exchange inquiries, please contact our frankmartindesigns@icloud.com with your order details and product condition.
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What should I do if I need to change the shipping address for my order?If you've placed an order on Frank Martin Designs and need to update your shipping address—either due to a typographical error or because of a change in circumstances—please email us at frankmartindesigns@icloud.com. In your email, include your order details such as the order number, original address, and the new address you wish to use. It's important to send this request before your order has been shipped to ensure we can make the necessary adjustments. We strive to provide exceptional customer service and will work promptly to accommodate your request.
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